Where is your strength when it comes to providing heroic service? Consider the following:

1. How can you improve customer satisfaction? Surveys indicate:
   • 90% of unhappy customers with unresolved complaints will never return
   • 60% with resolved complaints will return

2. What is your percentage of employee turn over?
   • It will cost roughly 100% to 200% of a line level employee’s base salary to recruit and train
     the replacement.
   • The cost to replace a manager is estimated at $5000 in total. Unhappy employees leave and replacing
     them has a direct impact on profit.

3. What is your percentage of repeat guests or those with the “Intent to return?”
   • “Highly” satisfied customers are 6 times more likely to return than just satisfied customers
   • Retaining 5% of your business is a huge financial advantage to your business. It can increase
     the profits from between 25 to 75 percent.
   • Turnkey program provides a complete 4 hour interactive customer service program
   • Program materials include DVDs, Leadership Guides, Manuals, and Keeping it Alive tools
   • This program is effect for every generation including Millenials and Gen X-ers. Cost effective solution.

4. Simple, Easy and Cost Effective – Improves both Customer Service Scores and Retention
   • Turnkey program provides a complete 4 hour interactive customer service program that can also be a
     great employee orientation
   • Program materials include self facilitating DVDs, Train the Trainer Guide, Manuals, and Keeping it Alive tools
   • This program is design to effectively train all 4 generations including Millenials and Gen X-ers.
   • Cost effective solution and easy to consistently execute training

Packages available starting from $40 per room. Some restrictions may apply.

For more information, please call Renie Cavallari at 602-3092-0700 or renie@aspiremarketing.com or complete
the form below and we will get back in touch with you within 24 hours.