The first impression of your business is often your Reservations/Call Center or Customer Service team. Aspire’s Reservations Sales Conversion (SM) program educates each reservations team member on the importance of creating buying environment (selling doesn’t work!) and our process is designed to exceed the needs of your customers ultimately increasing your sales conversion and customer satisfaction levels.
This program allows your team to effectively present the value of your product, position price, up-sell ancillary revenues and create strong customer value. Average program results drive a conversion increase of 10% within 30 days of applying Aspire’s intellectually protected telephone selling process. Customer service scores average a customer complaint decrease of 16%. After this program, you will see a significant upswing in call conversions as your team turns inquiry calls into confirmed sales.
No one wants to be sold. They want to buy. Contact Us…
Customer Service Skills
No longer is customer satisfaction enough. Customers want and demand more and to ensure loyalty and customer retention you must find new ways to deliver extraordinary customer service. Customer service is a culture of doing business and Aspire’s one-of-a-kind Heroic Hospitality offers clients 2 options to support your budget realities: a pre-packaged solution featuring a 4 hour, self facilitated customer service culture program and a custom design program that fully integrates your culture, market position, service standards and trains your managers to deliver this 4 hour program to your employees.
Built from powerful findings of over 2000 hours of customer research, buying patterns, generational understanding and various market models, this fun, interactive and super hero based program, shows your employees how to take ordinary customer interactions and make them extraordinary customer moments. Results increase retention and decrease customer complaints on average 12% within 60 days.
Heroic Hospitality is a way of doing business not a training program. Get training with results!
Customer Service Training for Recreation – Golf | Health – Spa | Entertainment – Restaurants | Retail
Spa Sales: From increasing your services per guest to improving your retail product sales, Aspire’s buying environment approach drives measurable revenue growth. This customer designed program provides those who are responsible for sales, from reservations/front desk to therapists, a soft and customer oriented approach to stimulating a customer to buy.
No hard selling here as this is not the way to increase your customer revenue capture. Aspire’s intellectually protected spa buying system is easy to learn, quick to apply delivers more customers, more spending and more loyalty. Average spa services per guest double within 45 days of implementing this approach.
Spa training to grow your business…learn more!
Golf Sales: Golf creates a wonderful avenue to increase your bottom line. Aspire understands that there are only a limited number of tee times available on your course so maximizing these is critical for revenue optimization. Our goal is to provide tools that optimize revenue throughout the entire golf department from making reservations to retail sales. Our program allows clients to maximize tee time reservations during both peak and non-peak hours all season long. With Aspire’s proven golf program, guests are easily moved into time slots that optimize the golf course while maintaining a high level of service and value for the guest.
Our tools are proven to increase revenues…we guarantee it.
Retail Sales: All research agrees that customers do not want to be sold, they want to buy and your business is no different. Through Aspire’s intellectually protected buying system approach, your people will learn how to make quick connections that are not intrusive with your customers and help customers want to buy.
When customers want help they will reach out and knowing how to listen to body language, offer with suggestions without being “pushy” are vital to capturing your customers dollars. We teach how to connect, listening at level 3, asking questions that allow you to offer customer focused solutions and ways to increase sales incrementally.
No one says “I just got sold a car today…” Selling doesn’t work!
Sales and marketing training works
Restaurant Sales: Whether it is time to go back to the basics or time to take your service to the next level helping your people understand the power to create an extraordinary dining experience that will separate you from your competition, keep your customers coming back and increase your sales per check. It really is that simple.
Aspire offers a 4 hour restaurant sales program that allows each of your servers to get the customer experience right at the moment of “hello”. From how to offer today’s special (paint the picture) to offering suggestions that compliment entrees we help your people understand how to connect within seconds, suggest without being “pushy” and get the dessert ordered early.
Make your wait staff the greatest competitive weapon you have…
call Aspire today 602.392.0700!
