Heroic Hospitality™ takes customer service hospitality training to new heights!!.
Where is your strength when it comes to providing heroic service?
Consider the following:
- Surveys indicate:
- Leading/Implementing your direction
- Aligning the community
- The 6 Pillars
- Redesigning your agreements and how you work together
- It will cost roughly 100% to 200% of a line level employee’s base salary to recruit
and train the replacement.
- The cost to replace a manager is estimated at $5000 in total. Unhappy employees leave
and replacing them has a direct impact on profit.
- “Highly” satisfied customers are 6 times more likely to return than just satisfied customers
- Retaining 5% of your business is a huge financial advantage to your business. It can increase profits
by 25 to 75 percent.
- Turnkey program provides a complete 4 hour interactive customer service program
- Program materials include DVDs, Leadership Guides, Manuals, and Keeping it Alive tools
- This program is effective for every generation including Millennials and Gen X-ers.
Cost effective solution.
- Turnkey program provides a complete 4 hour interactive customer service program that can also be a great employee orientation
- Program materials include self facilitating DVDs, Train the Trainer Guide, Manuals, and Keeping
it Alive tools
- This program is designed to effectively train all 4 generations including Millennials and Gen X-ers.
- Cost effective solution and easy to consistently execute training
For more information on how to build a stronger service culture or for hospitality service training, please call Renie Cavallari at 602-392-0700 or email@example.com.